Every Supplio policy in one place. We aim for plain English, accurate descriptions of what the Service actually does, and clear pointers to who to contact about what. Questions about anything you see here? Email privacy@supplio.co.uk.
For paying customers
Terms of Service
The master B2B SaaS agreement covering subscriptions, customer data, IP, liability and the rest.
Refund Policy
Our contractual 14-day money-back guarantee, plan changes, cancellations and chargebacks.
Service Level Agreement
Uptime commitment, calculation, exclusions and the service-credit schedule.
Acceptable Use Policy
What you can — and can't — do with the Supplio platform.
Data & security
Privacy Policy
How we collect, use and protect personal data — UK GDPR and DPA 2018 compliant.
Data Processing Addendum
Article 28 UK GDPR-aligned DPA between Supplio (processor) and the customer (controller).
Sub-processors
The live list of services Supplio uses to deliver the platform, with regions and safeguards.
Cookies Policy
The cookies and similar technologies used on the website and the platform.
Security Statement
The technical and organisational measures we use to protect customer data.
For suppliers
Notice about legal advice
These policies are operating documents drafted for Supplio's own use; they are not legal advice to you. If you need legal advice about your use of Supplio, please consult a qualified solicitor.